Case Study

When traditional problem-solving fell short, systems thinking brought clarity. By mapping the environment, aligning departments, and unlocking creative solutions, we transformed a complex energy deal into a collaborative, future-ready system—without waiting on top-down direction.

A single missed payment nearly triggered $100M in losses—but the real issue was systemic. In this case study, see how systems thinking revealed hidden feedback loops, broke down silos, and turned a fragmented process into a resilient, adaptive operation within the PJM energy market.