A single missed payment nearly triggered $100M in losses—but the real issue was systemic. In this case study, see how systems thinking revealed hidden feedback loops, broke down silos, and turned a fragmented process into a resilient, adaptive operation within the PJM energy market.

When it feels like there are only a few limited options, systems thinking shows us how to redefine the problem — unlocking smarter, more sustainable solutions. By shifting focus from managing fallout to redesigning the system itself, we create stronger outcomes that last.